Think you’re safe backing up to an external hard drive or second computer?

The Sunday New York Times had this little story regarding one of the passengers on the US Air flight that crashed into the Hudson River:

When US Airways Flight 1549 went into the Hudson River last month, it gave William Wiley, an engineer at Software Associates, a new meaning for the term "computer crash."

Mr. Wiley was on his way home to Johnson, Tenn., from the company's headquarters on Long Island. He had years of work on his laptop, carefully backed up on another laptop — but both were on the plane with him.

Now the two laptops are among approximately 50,000 passenger items that a mortuary company has frozen, in refrigerated trucks, to preserve them until they can be dried, cleaned and returned to their owners."

 

Good luck getting the data back from a wet and frozen hard drive.

This particular situation is not likely to happen to anyone, but you can imagine innumerable similar circumstances. The more frequent event is that someone breaks into your house or car and steals your computer and the external backup drive sitting next to it. We hear stories like that all the time.

In any event, the US Air story, like the California wildfire stories last Fall, all mount up to a compelling reason to backup online where the data is safe from all these hazards.


Dave
CEO, Carbonite

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February 11. 2009 04:21

pingback

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Think you’re safe backing up to an external hard drive or second computer? | Computer Help

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February 11. 2009 22:50

James Stratton

Yes, considerably safer than trusting Carbonite. My laptop crashed 3 weeks ago and I tried to restore from Carbonite. Of course, had to ask for a password reminder and that is how the trouble started. I have yet to receive the link to reset my password because I NEVER get the email. However I do get emails saying I have not backed up for 1 week or 2 weeks. Customer care are useless and take days to respond. For a service that is paid for this is outrageous and if I had not backed up to an external drve I would have been severely damaged financially because of Carbonite's inefficiency.

James Stratton

February 12. 2009 14:11

Len Pallazola

James,

Our password reset e-mails are automated and sometimes wind up in folks' spam/junk e-mail folders. (Please note that for security the password reset e-mails expire after 24 hours so you may need to go to the website and click to send another reset link.)

If you're still having trouble, please write me at len.pal@carbonite.com and I'll assist you directly.

Sincerely,

Len Pallazola
Manager, Customer Service Systems
Carbonite, Inc.
www.carbonite.com

Len Pallazola

February 16. 2009 14:16

steve

Is there some particular reason all of your recent blog posts are duplicated thrice?

steve

February 16. 2009 16:21

Alison

Steve,

I apologize for any inconvenience the duplicate posts are causing. We are aware of this issue, but haven't yet found a way to fix it. If anyone has experience in solving this issue, we'd appreciate any tips or advice you can give.

Thanks,
Alison

Alison

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