It's your turn. At Carbonite, we care about what you have to say. We welcome opposing viewpoints and will post all comments as long as they do not include profanity, derogatory comments about other people, racial slurs, off-topic posts or spam. For more detail, please see our Users' Guide.
We look forward to hearing from you.
Our friend Leo Laporte finally got me going on Twitter (dfriend). We've had a company Twitter account (carbonitebackup) for a while. I can tell that I'm never going to be able to keep up with this – way too much information. But reading through recent posts is very informative, and you're welcome to follow me if you want occasional updates.
— Dave CEO, Carbonite
February 14. 2009 10:52
I lost all the data on my old computer when I spilled coffee on the keyboard and have had to rely on Carbonite to restore all my files to the new computer. It's been restoring for 10 days today, and is only about 1/4 done. I don't have that much on my computer - no music, no movies, etc. Only basically email, Word docs and pictures. I've checked many times with the Carbonite folks and they tell me to be patient; that it's restoring normally. This is hard to believe. I can't imagine what's taking this long and wonder if anyone has had a similar experience? Thanks - Jane
Jane van der Veen
February 17. 2009 11:03
Jane: Restoring files can take some time, but to make sure that you are not having any issues, I'm going to have one of our senior support reps contact you directly. They will review your log files and make sure that you have not encountered any problems during your restore.Alison
Alison
April 7. 2009 19:34
I don't believe a thing anyone from Carbonite says. I purchased 2 subscriptions based on Leo's and Rush's recommendations and so did one of my neighbors in September 2008. Everything works just as it's supposed to until there is a problem. This is absolutely the worst CS I have ever experienced with any kind of software. I still cannot get Carbonite to work on my laptop. Almost a month ago I started noticing that Carbonite was not connecting and today, it's still not fixed. It's a joke to call those people customer support. I have sent my log files 4 different times (at their request) and each time a person promises they will be back with me within 24 hours. That last 24-hour promise was 5 days ago. Obviously, I will be cancelling this subscription. Carbonite, you should be ashamed of yourselves! Oh, Carbonite, thank you for the email this afternoon informing me that you have noticed that my laptop is not being backed up. Duh . . .
Cheryl Kemptner
April 15. 2009 10:41
Cheryl: I sincerely apologize. Somebody in customer support clearly didn't treat you right. There is no reason you should be having these problems, and I will contact you by email to get this sorted out. David Friend, CEOCarbonite, Inc.
David Friend
July 10. 2009 07:07
I say, that if you can save money by doing something yourself that you should do it. You can actually make the weekly back up on your external automatic...the best to do is by Carbonite..
william
